FAQ
Frequently Asked Questions
About Our Hair
What type of hair do you use?
All our wigs are made from 100% raw virgin human hair — unprocessed, chemical-free, and sourced ethically. The hair is collected in its most natural state, which means it can be colored, bleached, and styled just like your own hair.
What is HD lace?
HD (High Definition) lace is an ultra-thin, transparent lace that blends seamlessly into the skin. It creates the most natural-looking hairline and is virtually undetectable — even up close.
How long will my wig last?
With proper care, our wigs can last 1–2 years or more. Raw virgin hair is incredibly durable and maintains its integrity through heat styling and washing better than processed hair.
Orders & Shipping
How long does shipping take?
Standard orders are processed within 1–2 business days. Domestic shipping typically takes 3–5 business days. International orders may take 7–14 business days.
Do you ship internationally?
Yes! We ship worldwide. International shipping rates and delivery times vary by destination.
Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery on unworn, unaltered items in their original packaging. Please see our Return Policy page for full details.
Can I exchange for a different length or style?
Yes! Exchanges are available on eligible items. Contact our support team at support@rawhairluxury.ca to initiate an exchange.
Hair Care
How do I wash my wig?
Use a sulfate-free shampoo and cold water. Gently detangle from ends to roots, rinse thoroughly, and air dry on a wig stand. Avoid rubbing or wringing the hair.
Can I use heat on my wig?
Yes! Raw virgin hair is heat-resistant. We recommend using a heat protectant spray and keeping tools below 400°F (200°C) for best results.